Refund and Return Policy

Last Updated: 4 October 2025

At ScentZone Perfumes, your satisfaction is our priority. We are committed to delivering high-quality fragrances in perfect condition. This policy outlines the steps for returns and refunds in the rare case you receive a damaged product.

1. Eligibility for Returns & Refunds

We accept returns and process refunds under the following condition:

  • Damaged on Arrival: The product is physically damaged, broken, or has leaked upon delivery.

  • We do not accept returns for change of mind, incorrect scent preference, or if the product has been used.

2. Immediate Action Required

To be eligible for a return, you must:

  1. Inspect Your Order: Please inspect your order carefully as soon as it is delivered.

  2. Report Damage Immediately: Contact us within 24 hours of receiving your order to report any damage.

  3. Provide Evidence: We require clear photos or a short video of the damaged product and its packaging to assess the issue.

3. How to Initiate a Return

To start the return process, please contact our customer care team via one of the following methods:

Please include your order number and the evidence of damage in your message.

4. The Return Process

Once you contact us:

  1. Return Authorization: Our team will review your case and, if approved, provide you with a Return Authorization Number and detailed instructions.

  2. Return the Item: You can return the damaged item through one of the following methods:

    • Courier Service: We will guide you on how to ship the item back to us securely.

    • Secure Packaging: Please ensure the item is well-packaged to prevent further damage during transit.

5. Refund Process

After we receive your returned item:

  1. Inspection: Our quality team will inspect the returned product to confirm the damage.

  2. Approval: Once confirmed, your refund will be approved and processed.

  3. Refund Method: The refund will be credited to your original method of payment.

  4. Processing Time: Please allow 7-10 business days for the refund to reflect in your account after our approval.

  5. Shipping Costs: If your return is due to our error or a damaged product, any verified return shipping costs will be reimbursed.

6. Important Notes

  • All sales are final for products that are not damaged.

  • Prompt reporting is essential for us to resolve your issue quickly and efficiently.

  • The Return Authorization Number is required for all processed returns.

7. Contact Us

For any questions about your order or this refund policy, our friendly team is here to help.

Thank you for choosing ScentZone Perfumes. We appreciate your trust in us and are dedicated to providing you with an exceptional fragrance experience.